Frequently Asked Questions
Everything you need to know about your wine delivery experience.
Do I need to be home to sign for my delivery?
Yes, federal law requires that someone at least 21 years of age be present to sign for any alcohol delivery. We recommend shipping to a business address if no one is home during the day.
Which states do you ship to?
We currently ship to most states within the U.S., however, state laws vary. Please enter your zip code at checkout to see if delivery is available in your specific location.
How do you protect the wine during transit?
We use specialized, eco-friendly molded pulp or foam shippers designed to prevent breakage and provide insulation against temperature fluctuations during the shipping process.
What is your policy on corked or damaged bottles?
If you receive a bottle that is corked or was damaged during transit, please contact our support team within 30 days. We will provide a replacement or a full refund for the affected bottle.
Can I track my order once it has shipped?
Absolutely. As soon as your order leaves our warehouse, you will receive an email with a tracking number and an estimated delivery date so you can prepare for the required signature.
Do you offer climate-controlled shipping?
During months of extreme heat or cold, we offer 'Weather Hold' services or expedited shipping options to ensure your wine remains at an optimal temperature throughout its journey.